TRAINING
We provide ongoing training with unlimited calls, in-person visits and a helpdesk with 150+ step by step guides, helping your staff to feel confident using the system every day.
The training team are all so helpful, friendly and knowledgeable. I have always had such quick and thorough responses from them and have never been left with an unresolved query. Having worked with many data systems over the years, I have never had this experience before.
– Lucy Reavey (The Harington Scheme)
DEVELOPMENT
We are continuously developing Databridge to improve the system and respond to customer needs. If you have a feature request, let us know and our development team will review it for future updates.
Databridge always listen to potential changes we require
– Nathan Whiting (InspireU)
SECURITY
Our products are hosted securely within the UK and maintained by our inhouse IT team, ensuring our products are updated, secured and backed up daily.
We can assist with requirements, best practices and provide guidance to you regarding security, data access and methods to ensure your applications are being managed correctly.
ONBOARDING
We will discuss your requirements and setup your site tailored to your needs, transferring your data across for you so when you log in for the first time you can start using Databridge straight away.
Our onboarding specialist will keep in touch throughout with regular updates.
The team really took time to get to know me and the provision I was setting up, they understood the requests I had made and were able to transform them into something workable on the Databridge system with ease… I actually found the thought of the migration quite daunting but after a session or two I quickly realised that this was going to be a great move for our service
– Joshua Hand (Stratford Lodge)
SUPPORT
Our Software Support Analysts are available via our ticketing system, phone and email to provide fast, reliable assistance.
We offer ongoing technical support, troubleshooting and guidance to ensure your system runs smoothly and efficiently throughout the year.
The support offered is consistently prompt, thorough, and reassuring – Victoria Grue (Arden College)